Updated 10 November 2026 · Version 2026-11-10
Trading & disputes
Clear prices, accurate delivery details, and a route to support for every order.
Before placing an order
Check the seller, coin quantity, USD rate per billion and total price. Enter the correct Minecraft delivery username. Never share your game password or authentication codes. The listing is for the full quantity; a lower offer is available only when enabled by the seller.
Sellers must identify whether they act privately or professionally and provide any legally required business and consumer information before agreeing a sale. The platform’s normal delivery-username privacy does not exempt a professional seller from disclosure duties. If required information is missing, ask for it before proceeding.
Payment and delivery
Use the order’s private chat to agree payment and delivery. Keep the arrangement and evidence in that conversation. The website’s order process does not collect payment automatically or provide escrow. Do not assume a user has paid because an order exists.
Sellers mark delivery after delivering the coins. Buyers confirm receipt only after checking the in-game balance. A completed status records confirmation; it is not independent proof that a payment was made or that a dispute cannot be raised.
Getting help
Open Support from your account menu and enter the order ID from Buying or Selling. This creates a private thread with ADMIN about that purchase or sale. The other trading party cannot see your support thread. Include the agreed terms, timeline and relevant evidence. If you cannot log in, email support@donut-irl.xyz with the order ID.
Use Report a problem on an order to open a dispute. This pauses delivery and receipt actions while an admin reviews the case. Admins can request evidence, resume an order, record completion or cancel it with a reason. Contact Support to challenge a decision or provide new evidence. We do not promise a fixed resolution time or automatic reimbursement.
Cancellation and refunds
An unsold active listing can be cancelled by its seller. Once an order exists, ask the other party and Support to resolve cancellation, non-delivery, an incorrect quantity or a payment problem. A platform cancellation does not reverse a payment sent outside the platform; the seller or relevant payment provider must process any agreed or legally required refund.
Private person-to-person sales and sales by professional traders have different legal protections. Where consumer withdrawal, cancellation or conformity rights apply, they remain available. Sellers must not claim that all digital or in-game transactions automatically remove those rights. Contact the seller and support@donut-irl.xyz promptly to exercise an applicable right, identify your order and state what you request.
Abuse and content reports
Report fraud, impersonation, harassment or unlawful content to legal@donut-irl.xyz. Identify the listing, order, message or URL, explain the issue and provide contact details for a response. Do not publish personal information or start a retaliatory dispute.
We review reports and may restrict access or remove content. Affected users can request the grounds for a restriction and appeal by email or Support. Do not create another account to evade a restriction.